Refund Policy

Last Updated: May 30, 2024

Thank you for shopping with Open Field Way. We value your satisfaction and strive to provide the best possible experience with our products and services. This Refund Policy outlines our guidelines regarding refunds and returns for purchases made through our website openfieldway.sbs.

1. Digital Products and Subscriptions

1.1 Digital Downloads

Due to the nature of digital products, all sales of digital downloads (including but not limited to e-books, digital art files, templates, and guides) are final and non-refundable once the download has been initiated or the content has been accessed.

However, if you experience technical difficulties with your download or if the file is corrupted, please contact our customer service team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement.

1.2 Subscription Services

For subscription-based services (such as our newsletter premium membership or art community access):

• Monthly subscriptions can be cancelled at any time. No refunds will be provided for the current billing period, but no further charges will be made once cancelled.
• Annual subscriptions may be eligible for a prorated refund if cancelled within 14 days of the initial purchase or the most recent renewal date.
• If you experience technical issues that significantly impair your ability to use the subscription service, you may be eligible for a refund or credit at our discretion.

2. Physical Products

2.1 Return Eligibility

Physical products (such as art prints, books, and merchandise) may be returned within 30 days of delivery under the following conditions:

• The item is in its original condition
• The item is in its original packaging
• You have proof of purchase
• The item is not listed as non-returnable

2.2 Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Limited edition art pieces
• Sale items marked as final sale
• Gift cards
• Items that have been used, damaged, or altered after delivery

2.3 Return Process

To initiate a return:

1. Contact our customer service team at [email protected] within 30 days of receiving your item
2. Provide your order number, the item(s) you wish to return, and the reason for return
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Package the item securely in its original packaging
5. Include the RMA number on the outside of the package
6. Ship the item to the address provided in the return instructions

2.4 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where:

• The item received was damaged or defective
• You received an incorrect item
• The return is a result of our error

In these cases, we will provide a prepaid return shipping label and reimburse your original shipping costs.

2.5 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.

3. Event Tickets and Workshops

3.1 Cancellation by Customer

For event tickets and workshop registrations:

• Cancellations made 30 or more days before the event date are eligible for a full refund or credit for a future event
• Cancellations made 15-29 days before the event date are eligible for a 50% refund or full credit for a future event
• Cancellations made 14 or fewer days before the event date are not eligible for a refund but may receive a credit for a future event at our discretion

3.2 Ticket Transfers

Event tickets and workshop registrations may be transferred to another person at no additional cost. Please notify us of the transfer at least 48 hours before the event by emailing [email protected] with the name and contact information of the new attendee.

3.3 Cancellation by Open Field Way

If we cancel an event or workshop for any reason, you will be offered a full refund or credit for a future event, at your discretion. We will not be responsible for any travel, accommodation, or other expenses incurred as a result of the cancellation.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receipt, including:

• Your order number
• A description of the damage or defect
• Photos of the damaged or defective item

We will work with you to resolve the issue by offering a replacement or a full refund, including shipping costs. If a replacement is not available, we will process a full refund to your original payment method.

5. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

6. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you have an issue that is not covered by this policy, please contact our customer service team, and we will work with you to find a fair solution.

We reserve the right to make exceptions to this policy at our discretion. Any exceptions made are one-time accommodations that do not change our general policy or create precedent for future cases.

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Open Field Way
497 Joanne Track
Williamchester TS22 5AN
United Kingdom
Email: [email protected]
Phone: +44 6767007514